"Fantastic experience today at NB.Oliver you are a lovely young man who will go far thank you for my amazing new hair cut , head massage alone was outstanding, will definitely be back thanks once again"
"Had Oliver do my hair cut today wat a lovely young man and very talented too thank you"
"Most amazing transformation from the wonderful Dawn. The colour is exactly as we discussed and love the cut. The relaxation whilst Oliver washed and messaged was amazing. Made very welcome from the moment you walk through the door. Thank you"
"What a fantastic stylist Oliver is, I am over the moon with my new hair doo, thank you very much. What a lovely young man Oliver is, really took time to plan the style and explained steps throughout. Thanks again I feel great!"
"Yesterday I had my first appointment with Oliver at NB, a talented and lovely young lad who created an amazing new style for me with some input and guidance from Nelson. The planning and consultation, and also advice I was given was first class. The backwash area was so relaxing with dimmed lighting, hot towels, music, and a head massage. Needless to say my next appointment is booked. Thank you for an amazing afternoon."
"Had my hair done twice now done by Oliver really happy with my hair would go back as really happy with my hair and really nice staff would recommend"
I wanted to let you know that when I walked in today, I was greeted by a lady (whose name I believe was Katherine), she gave me a huge smile, made me feel instantly welcome and was genuinely lovely. She checked who I was seeing, took my coat and offered me a drink – this may seem like small things and I am sure lots of people would see this as her ‘just dong her job’ but to me, they are massive and she was amazing.
I had my hair cut and coloured by Laura and Oliver respectively. Laura was fab. She talked me through what she was going to do. I had my hair lightened and then coloured and she explained it all to me as I had never had this done before. She looked at several pictures with me and helped me decide the colours I wanted. She explained to me that the colour I wanted may not be as dark as I wanted the first time of colouring due to the lightening process but that when I returned to have it touched up, it would have a building up effect and would likely darken. This was great for me as I knew exactly what to expect.
When I initially saw Oliver, I was a little nervous due to how young he seemed. Not in anyway because I doubted his skills or professionalism but purely because small talk is horrifically difficult for me – how much was I going to have in common with a man in his early 20’s? I really really want to reiterate that my nerves surrounding Oliver cutting my hair were mine and in no way relating to anything other than my own struggles. I have to tell you that Oliver is an absolute credit to you. I don’t know that there is any way to say he is a very mature young man without it sounding condescending. I, in no way mean it that way. He chatted away to me and I felt very happy doing so. He was friendly, kind and patient.
Once Oliver had finished my hair, he brought Laura back over to look at the colour and they both checked that I was happy with my haircut – which I absolutely was and am and feel so much better in myself for having had it done. Oliver walked me over to the reception desk, grabbed my coat for me and made sure that I had everything that I needed. Katherine booked me in for my next appointment took my payment and again was absolutely lovely.
I wanted to email and let you know that I had such a positive experience today in a situation which is normally incredibly difficult for me. In addition to your staff being wonderful, your salon is beautiful, the coffee and hot chocolate were very welcome, the massage chairs are amazing (I almost fell asleep!) and the idea of using the face cloths to dry hands is fantastic. All in all, I cannot praise you all highly enough. I am now booked in for a second appointment in 6 weeks and I am looking forward to it! I never thought that might be possible, but your staff have made it that way.
I am very grateful to you all for today and I wanted to take the time to let you know.