"Had my hair cut by the lovely Laura today, it's lovely, see you in 5 weeks, Carol x"
"Went in as a model on two occasions for a colour and a cut which was done by Laura and I must say she was excellent as I got the exact look I wanted...very impressed with the service, friendliness and attention to detail on my hair...would recommend to anyone!"
"Well tonight was my 2nd visit to Nelson Brown as a model & both visits have been amazing! The transformation from the fab cut by Lisa & my amazing colour by Laura are just brilliant. Both visits I felt so special, it’s the little things like the gd coffee the massage chair the warm towels. The attention to detail, listening to what you want from both your cut & colour & delivering it. Can’t recommend enough n can’t wait for next visit. Thanks Lisa & Laura. Also big thank you to the fab Fiona for telling me about the model opportunity x"
I wanted to let you know that when I walked in today, I was greeted by a lady (whose name I believe was Katherine), she gave me a huge smile, made me feel instantly welcome and was genuinely lovely. She checked who I was seeing, took my coat and offered me a drink – this may seem like small things and I am sure lots of people would see this as her ‘just dong her job’ but to me, they are massive and she was amazing.
I had my hair cut and coloured by Laura and Oliver respectively. Laura was fab. She talked me through what she was going to do. I had my hair lightened and then coloured and she explained it all to me as I had never had this done before. She looked at several pictures with me and helped me decide the colours I wanted. She explained to me that the colour I wanted may not be as dark as I wanted the first time of colouring due to the lightening process but that when I returned to have it touched up, it would have a building up effect and would likely darken. This was great for me as I knew exactly what to expect.
When I initially saw Oliver, I was a little nervous due to how young he seemed. Not in anyway because I doubted his skills or professionalism but purely because small talk is horrifically difficult for me – how much was I going to have in common with a man in his early 20’s? I really really want to reiterate that my nerves surrounding Oliver cutting my hair were mine and in no way relating to anything other than my own struggles. I have to tell you that Oliver is an absolute credit to you. I don’t know that there is any way to say he is a very mature young man without it sounding condescending. I, in no way mean it that way. He chatted away to me and I felt very happy doing so. He was friendly, kind and patient.
Once Oliver had finished my hair, he brought Laura back over to look at the colour and they both checked that I was happy with my haircut – which I absolutely was and am and feel so much better in myself for having had it done. Oliver walked me over to the reception desk, grabbed my coat for me and made sure that I had everything that I needed. Katherine booked me in for my next appointment took my payment and again was absolutely lovely.
I wanted to email and let you know that I had such a positive experience today in a situation which is normally incredibly difficult for me. In addition to your staff being wonderful, your salon is beautiful, the coffee and hot chocolate were very welcome, the massage chairs are amazing (I almost fell asleep!) and the idea of using the face cloths to dry hands is fantastic. All in all, I cannot praise you all highly enough. I am now booked in for a second appointment in 6 weeks and I am looking forward to it! I never thought that might be possible, but your staff have made it that way.
I am very grateful to you all for today and I wanted to take the time to let you know.